Responsible Service of Alcohol
Qualify for employment in the hospitality industry with the mandatory RSA training (OLGR approved). This Office of Liquor, Gaming & Racing (OLGR) approved course explains the legal responsibilities related to the sale, supply, and service of alcohol. Successful applicants will obtain a competency. Feel free to contact Restaurant & Catering on 1300 722 878 to enquire on training.
- Legal requirements of the sale and service of alcohol
- Harm minimisation and duty of care
- Anticipating problems and managing patrons
- Assess and monitor the levels of intoxication of patrons
- Advise patrons on ‘standard drinks’ and the effects of alcohol
- Providing a range of options to assist customers to drink within appropriate limits
- Knowing the reasons for refusing service to intoxicated customers
- Skills to detect and prevent under-age drinking
- Refusing service to intoxicated customers
- Taking responsible action to assist intoxicated customers.
Course Duration: 8:30am – 3:30pm
Course Location: St Leonards
Course Cost: $155.00 (for R&C members) or $195.00 (non members).
Click here to visit the training calendar for course dates
Click Here to download the course registration form – Fax back to 1300 722 396
Restaurant & Catering can deliver the full course at your premises (max 30 participants) to cater to your establishment’s specific needs at a time that suits you. Contact Restaurant & Catering on 1300 722 878 to arrange an in-house RSA course.
*This is a unit of competence within the AQF and is nationally recognised – National RTO # 6868, NSW RTO # 1518.
Changes to RSA & RCG Training in NSW
From 22nd August 2011 a new scheme is being introduced to Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) training programs.
For all students completing a RSA or RCG program, a photo competency card will be provided. This will replace the paper certificate from 22nd August 2011.
NSW will become the first state in Australia to introduce a photo card linked to a centralised database for mandatory training for bar, security and gaming workers in licensed venues. The changes will strengthen the integrity of the Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) training schemes.
The initiatives will have far reaching benefits for hospitality workers, licensees, training organisations, police and liquor inspectors including:
- A photo competency card with security features to make it easier for venue operators to verify a job applicant's credentials in RSA and RCG and reduce the risk of fraud;
- Phasing out paper certificates which lack portability, durability and reliability and can be forged or replicated;
- A new convenient online system, integrated with the NSW Government's licensing database, for training organisations to enter all information about courses and graduates to reduce paperwork and improve compliance standards;
- A centralised database operated by OLGR to ensure all requirements are met;
- Reducing the need for licensees to keep copies of staff RSA and RCG certificates in a register on the premises which must be produced when requested by police and liquor inspectors often in peak trading periods;
- Making it easier for police and liquor inspectors to verify RSA and RCG credentials by requesting staff members to produce their photo card and verifying it by accessing the centralised database.
Paper certificates will still be recognised and people can still work in licensed venues if they have one until Gaming and Racing state otherwise.
Within the next five years everyone working in positions which require RSA or RCG training will be required to obtain a photo card. However, at this stage it only applies to people who complete a course after 22 August 2011.
Arrangements to phase out all paper certificates over the next five years are currently being investigated by OLGR.
FAQs for Photo Competency Card
Required documents for enrolment
Language, Literacy and Numeracy
Training Statutory Declaration
Residency consent form
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Read the RTO training policies before start your training