Responsible Service of Alcohol

Qualify for employment in the hospitality industry with the mandatory RSA training (OLGR approved). This Office of Liquor, Gaming & Racing (OLGR) approved course explains the legal responsibilities related to the sale, supply, and service of alcohol. Successful applicants will obtain a competency. Feel free to contact Restaurant & Catering on 1300 722 878 to enquire on training.

COURSE OUTLINE

Legal requirements of the sale and service of alcohol
Harm minimisation and duty of care
Anticipating problems and managing patrons
Assess and monitor the levels of intoxication of patrons
Advise patrons on ‘standard drinks’ and the effects of alcohol
Providing a range of options to assist customers to drink within appropriate limits
Knowing the reasons for refusing service to intoxicated customers
Skills to detect and prevent under-age drinking
Refusing service to intoxicated customers
Taking responsible action to assist intoxicated customers.

Course Duration: 8:30am – 3:30pm

Course Location: St Leonards

Course Cost: $155.00 (for R&C members) or $195.00 (non members).

*Price Includes the competency card

Click here to visit the training calendar for course dates

Click Here to download the course registration form – Fax back to 1300 722 396

In-House Courses

Restaurant & Catering can deliver the full course at your premises (max 30 participants) to cater to your establishment’s specific needs at a time that suits you. Contact Restaurant & Catering on 1300 722 878 to arrange an in-house RSA course.

For more information contact the Association on 1300 722 878 or click here

*This is a unit of competence within the AQF and is nationally recognised – National RTO # 6868, NSW RTO # 1518.

Changes to RSA & RCG Training in NSW

From 22nd August 2011 a new scheme is being introduced to Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) training programs.

For all students completing a RSA or RCG program, a photo competency card will be provided. This will replace the paper certificate from 22nd August 2011.

NSW will become the first state in Australia to introduce a photo card linked to a centralised database for mandatory training for bar, security and gaming workers in licensed venues. The changes will strengthen the integrity of the Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) training schemes.

The initiatives will have far reaching benefits for hospitality workers, licensees, training organisations, police and liquor inspectors including:

A photo competency card with security features to make it easier for venue operators to verify a job applicant's credentials in RSA and RCG and reduce the risk of fraud;
Phasing out paper certificates which lack portability, durability and reliability and can be forged or replicated;
A new convenient online system, integrated with the NSW Government's licensing database, for training organisations to enter all information about courses and graduates to reduce paperwork and improve compliance standards;
A centralised database operated by OLGR to ensure all requirements are met;
Reducing the need for licensees to keep copies of staff RSA and RCG certificates in a register on the premises which must be produced when requested by police and liquor inspectors often in peak trading periods;
Making it easier for police and liquor inspectors to verify RSA and RCG credentials by requesting staff members to produce their photo card and verifying it by accessing the centralised database.

These changes will help both hospitality operators and regulators to verify RSA and RCG trained staff, reduce the risk of fraud, improve administration and record keeping arrangements for training organisations, and aid compliance.

Paper certificates will still be recognised and people can still work in licensed venues if they have one until Gaming and Racing state otherwise.

Within the next five years everyone working in positions which require RSA or RCG training will be required to obtain a photo card. However, at this stage it only applies to people who complete a course after 22 August 2011.

Arrangements to phase out all paper certificates over the next five years are currently being investigated by OLGR.

FAQs for Photo Competency Card

BEFORE YOU BEGIN

Required documents for enrolment

Language, Literacy and Numeracy

Language Literacy and Numeracy

Training Statutory Declaration

Training Statutory Declaration

Residency consent form

Residency Consent Form

Enrolment form

Enrolment Form

RTO declaration

RTO Declaration

Training Policies and Procedures

Please download & read the Terms & Conditions before you apply to complete any course with Restaurant & Catering.

R&C Training Terms & Conditions (10.05 Kb)

Already registered for a course? Be sure to read the Participant Code of Conduct before attending.

Training Participant Code of Conduct (84.93 Kb)