Certificate III in Hospitality

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

QUALIFICATION RULES
To achieve a Certificate III in Hospitality, 16 units must be completed:

• all 8 core units
• 8 elective units

Core Competency Units (Compulsory)

• SITXCCS002A    Provide quality customer service      
• SITXCOM001A    Work with colleagues and customers      
• SITXCOM002A    Work in a socially diverse environment      
• SITXHRM001A    Coach others in job skills      
• SITXOHS001B    Follow health, safety and security procedures      
• SITXOHS002A    Follow workplace hygiene procedures      
• SITHIND001B    Develop and update hospitality industry knowledge      

Core Competency Units (Choose 1 of the following 2)

• SITHIND003A    Provide and coordinate hospitality service    
• SITHFAB021A    Provide and coordinate food and beverage service    

Elective Competency Units (Choose 8)

• HLTFA301B    Apply first aid    
• SITHCCC001B    Organise and prepare food    
• SITHCCC002A    Present food    
• SITHCCC003B    Receive and store kitchen supplies    
• SITHCCC004B    Clean and maintain kitchen premises    
• SITHCCC006A    Prepare appetisers and salads    
• SITHCCC007A    Prepare sandwiches    
• SITXFIN001A    Process financial transactions    
• SITXFIN002A    Maintain financial records    
• SITXFIN003A    Interpret financial information    
• SITXGLC001A    Develop and update legal knowledge required for business compliance    
• SITXINV001A    Receive and store stock    
• SITXINV002A    Control and order stock    
• SITXCOM003A    Deal with conflict situations    
• SITXCOM004A    Communicate on the telephone    
• SITXFSA001A    Implement food safety procedures    
• SITXFSA003A    Transport and store food in a safe and hygienic manner    
• SIRXCCS001A    Apply point-of-sale handling procedures    
• SITHFAB001C    Clean and tidy bar areas    
• SITHFAB002C    Operate a bar    
• SITHFAB003A    Serve food and beverage to customers    
• SITHFAB004A    Provide food and beverage service    
• SITHFAB005A    Provide table service of alcoholic beverages    
• SITHFAB009A    Provide responsible service of alcohol    
• SITHFAB010C    Prepare and serve non-alcoholic beverages    
• SITHFAB011A    Develop and update food and beverage knowledge    
• SITHFAB012B    Prepare and serve espresso coffee    
• SITHFAB013A    Provide specialist advice on food    
• SITHFAB015A    Prepare and serve cocktails    
• SITHFAB016A    Plan and monitor espresso coffee service    
• SITHGAM006A    Provide responsible gambling services    
• SITXOHS004B    Implement and monitor workplace health, safety and security practices    

NOTE

Please refer to unit requirements document for pre-requisites:

Unit Requirements SIT20207 Cert II in Hospitality - SIT60307 Adv Dip of Hospitality (189.83 Kb)

For a specialisation in Hospitality:

• 8 core units includes SITHFAB021A plus minimum 6 F&B units plus 2 general electives

For multi-skilling:

• 8 core units includes SITHIND003A plus 8 general elective units

Job roles and outcomes

Individuals with this qualification are able to perform roles such as:

• preparing and serving drinks at a bar
• preparing and serving espresso coffee
• serving food, wine and other beverages at tables
• providing reception or front desk services
• providing housekeeping services
• providing gaming services

Possible job titles include:

• bar attendant
• barista
• waiter
• wine waiter
• front desk receptionist
• housekeeper
• gaming attendant
  

Employability Skills

Communication
Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive hospitality experience
 
Teamwork
Working as a skilled team member providing instructions, building group cohesion and applying discretion and judgement as needed; understanding own role in delivering the hospitality experience and servicing the needs of customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals
 
Problem solving
Anticipating problems that may arise with operational activities; mitigating problems by making acceptable adjustments to operational activities that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that arise during operational activities, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to operational problems
 
Initiative and enterprise
Showing independence and initiative required to take a lead role in delivering the hospitality experience; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient operational delivery; identifying and discussing a range of hospitality product and service concepts to improve existing product and service options for the enterprise and its customers
 
Planning and organising
Collecting, analysing and organising customer and product information to allow for efficient delivery of the hospitality experience; collecting, analysing and selecting appropriate information to meet the needs of the specific customer group, pacing the delivery of information and service to meet operational and customer requirements; participating in continuous improvement by reporting successes or deficiencies of the hospitality experience being delivered
 
Self-management
Understanding and complying with the legal responsibilities that apply to own role in hospitality sales and service; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering hospitality sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers 

Learning
Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the hospitality knowledge required; sharing information with colleagues
 
Technology
Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service

 
Prerequisite requirements
There are no prerequisites for entry to this qualification
 

Assessments
Any combination of assessments may be used including third-party reports, observation reports, verbal questioning, written questions, case studies, projects, assignments, research & evidence gathering portfolios.


Course Duration
Up to 24 months
 

Pathways from the Qualification
After achieving the SIT30707 Certificate III in Hospitality, students may undertake the SIT40307 Certificate IV in Hospitality, or a range of other Certificate IV qualifications.


Recognition of Prior Learning (RPL)
A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.


Certificate III in Hospitality is delivered ONLINE

Identification and requirements

You will be required to provide a photocopy of a photo ID certified by a JP as well as a Statutory Declaration signed by a witness.

 

Course Fees: $1,700.00 (members) or $$2,550.00 (non members)

Click Here to download the course registration form – Fax back to 1300 722 396  

For payment plans please contact the Training Department for more information on 1300 722 787 or email