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Restaurant & Catering Australia has, with funding support from Ausindustry, has developed a TECHNOLOGY Roadmap for the restaurant and catering industry. This Roadmap has considered, through consultations throughout Australia, the needs of restaurateurs and caterers and has arrived at eleven recommendations as to the way forward to achieve greater take up of technology.
The basic premise of the study was that the introduction of technology into restaurateurs and catering businesses had been supply rather than demand driven (that is the industry got what technology suppliers wanted to provide rather than what industry wanted). This exercise will hopefully start to reverse this trend.
A copy of the full report can be downloaded below.
The roadmap has six core objectives. They are :
. Facilitate change in the attitude of restaurateurs toward technology
. Provide owners and employees of restaurant and catering businesses with enhanced competency in the use of technology
. Enhance the return that restaurateurs and caterers receive from their internet presence
. Develop and/or facilitate the development of software product that is not available to the industry in a viable form
. Enhance the integration of existing systems
. Increase access of restaurateurs to point of sale systems
One of the tasks that flow from these recommendations is this page itself. This page provides information on the use of technology in restaurants and examples of your colleagues that have had success in this endeavor.
There is also the opportunity below for you to tell us about your experiences. Please fill out the form below with a short message if you have a good news story to tell.
If you would like to be involved in any of the initiatives detailed on this page or have a comment or question, please call the Association on 1300 722 878 (RCAUST) or email on restncat@restaurantcater.asn.au
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The Australian Government's Innovation Access Program - Industry provides grants for industry-led projects as part of it's support for innovation, investment and international competitiveness of Australian businesses.
The program is offered through AusIndustry and adopts the take-up of technologies and best practice processes to enhance the competitiveness of Australian companies.This can include grants for international specialist visits to Australia, technology access workshops, and demonstration and awareness projects. Private sector companies, industry groups, universities, scientific agencies and training institutions are all eligible for funding.AusIndustry delivers about 25 products worth nearly $2 billion to some 9000 customers every year around Australia.
DOWNLOAD A FLYER ON THE ROADMAP
DOWNLOAD A FULL COPY OF THE ROADMAPPING REPORT HERE
To view a presentation on Restaurant & Catering Technology in the US, CLICK HERE!
Have you had a technology experience worth sharing?
Click here to let us know of your experiences . . . . .
For a list of businesses who will be able to help you out with technology in your restaurant, from POS, throught to Booking Systems and Kitchen Equipment, follow the link below....
Download a list of businesses here.
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Technology Articles
Deciding which POS system will suit your restaurant, which booking system will bring you the most business and which kitchen equipment can fast track your cooking times can be a mammoth task.
March/April 2005 - SALE AWAY - A POS system is a valuable tool to keep orders charged, stock counted and customers satisfied
May/June 2005 - CALL TO ORDER - The must have accessory by the wait staff is electronic order pads but are these handheld units as functional as mounted terminals?
May/June 2005 - UPDATE YOUR WEBSITE - An Auckland restaurant has found that an out-of-date website can be very expensive.
July/August 2005 - DINE ONLINE - Online Restaurant Reservations
July/August 2005 - CLEAN MACHINE - Backpack or canister? Wet, dry or both? What vacuum is best for you?
September/October 2005 - KEEPING TABS - POS systems can also be used as a monitoring device.
November/December 2005 - BLOG ON - While some would say they are the ultimate in vanity publishing, blogs are becoming more popular. Your staff might be reading them, so maybe you should too.
February 2006 - TRAINING DAY - When you've got the technology, you also need to know how to use it.
March 2006 - BOOKING ONLINE - While many restaurateurs are still wary, incorporating an automated booking system could be the next logical step for restaurants.
April 2006 - INSPECT A GADGET - Are you looking for a new kitchen? Look no further as we review some of the winners of the 2005 Kitchen Innovation Awards.
May 2006 - THE NEED FOR SPEED - A new range of accelerated cooking ovens is available, turning cooking into a whole new experience.
Attached below you find copies of the articles written in the R&CA Magazine on using technology in the Restaurant that may help these decisions easier.
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E-Business Guide - an Australian guide to doing business online
Restaurant & Catering Australia in conjunction with the Australian Government have produced the second edition of the E-Business Guide Booklet.
The E Business Guide is aimed at business poeple who want a quick and easy explanation of e-business : what it is, its benefits and what is needed to get started using the Internet as a business tool.
The report is available in hard copy free to members of the Restaurant & Catering Association. Please email restncat@restaurantcater.asn.au to order your free copy.
You can also view the Guide online by clicking here.
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The Spam Act 2003
What does this new legislation mean for your electronic marketing?
The Spam Act 2003 comes into affect from the 11th April 2004. After this date, any material sent electronically by your business will need to follow three simple rules. Fines up to $1.1 Million apply if these rules are not followed.
Please find the attached documents outlining the ACT and what it means for your business.
Spam Act 2003 - A Practical Guide for Business
Spam Act 2003 - An Overview for Business
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INTERESTED IN AN EMAIL NEWSLETTER ON TECHNOLOGY IN RESTAURANTS
Accuvia, a technology consultancy, operated by our Technology Roadshow Star, Rob Grimes, has a newsletter you can subscribe to be clicking here.
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Enter Now: 2008 R&CA Best Hospitality Website Award. 
If you're a restaurant, cafe, hotel or caterer in Australia, your website could be eligible to win this prestigious annual Award, sponsored by Profitable Hospitality.
The Best Website Award is powerful recognition for businesses large and small. The competition is easy to enter - if you have a website you’re almost there. Finalists are chosen from each State, and the final winner is announced at the Restaurant & Catering Association’s National Awards Dinner in Brisbane on 27 October 2008. Submit your Entry now!
In choosing finalists and the winner, the judges are looking for:
1. Quality, range and depth of information. Customers are interested in menus, prices, beverage lists and room layouts, plus information about atmosphere, entertainment, events and the latest news.
2. Effectiveness as a sales tool. A good website guides the visitor to action. The website copy will be well written and optimised for search engines to find the site easily.
3. Visual appeal and support for the business brand. Good use of photography, colour and layout.
4. The website is interactive. A visitor can download a menu, join an email list, view photos or video, send feedback etc.
5. Functionality of the website. Quick to load and without problems if viewed on different computers or operating systems.
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